Update - We are continuing to work on a fix for this issue.
Jul 29, 2025 - 16:28 UTC
Identified - The issue has been identified and our system administrators are working closing with the security team to implement the solution in a coordinated rollout to the impacted customer devices.
Jul 29, 2025 - 15:04 UTC
Investigating - Our security team has observed suspicious activity with our Digital Commerce solution effecting a subset of customers. As a precautionary measure, the servers have been quarantined and are currently under investigation. The security team is actively working to gather more information and will keep customers informed of any significant updates as the investigation progresses. If customers are experiencing an issue please log a support incident and our support staff will investigate and determine if the issues are related.
Jul 29, 2025 - 14:13 UTC
On 6th August at 4:00 PM UTC, we will be updating Amsterdam vCenter to the latest version. During the maintenance window vCenter won't be accessible. Although no customer outages are anticipated during this work period, all maintenance carries an element of risk. Posted on
Jul 31, 2025 - 07:03 UTC
On 7th August at 10:30 AM UTC, we will be updating Singapore vCenter to the latest version. During the maintenance window vCenter won't be accessible. Although no customer outages are anticipated during this work period, all maintenance carries an element of risk. Posted on
Jul 31, 2025 - 07:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 18:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:30 UTC
Scheduled -
On 5th August at 10:30 AM UTC, we will be upgrading the Singapore NSX-T Appliances. Although no customer outages are anticipated during this work period, all maintenance carries an element of risk.
Jul 31, 06:51 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 14:00 UTC
Scheduled -
On 4th August at 2:00 PM UTC, we will be upgrading the Amsterdam NSX-T Appliances. Although no customer outages are anticipated during this work period, all maintenance carries an element of risk.
Jul 31, 06:44 UTC
Aug 3, 2025
No incidents reported.
Aug 2, 2025
No incidents reported.
Aug 1, 2025
No incidents reported.
Jul 31, 2025
No incidents reported.
Jul 30, 2025
No incidents reported.
Jul 29, 2025
Unresolved incident: Digital Commerce Security Incident.
Completed -
The scheduled maintenance has been completed.
Jul 28, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:30 UTC
Scheduled -
On 28th July at 09:30 AM UTC , we will be updating Sydney vcenter to the 8.0 version. During the maintenance window vCenter won't be accessible. We are considering 5 to 6 hours of maintenance window. Although no customer outages are anticipated during this work period, all maintenance carries an element of risk.
Jul 25, 06:00 UTC
Completed -
The scheduled maintenance has been completed.
Jul 24, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 14:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 21, 09:30 UTC
Scheduled -
Dear Users, Please note: The SRM EU systems will be unavailable for a bugfix release (6.4.7) on Thursday, July 24, 2025, from 16:00 PM to 18:00 PM CEST) (approx. 1 hour downtime). Save all unsaved entries beforehand. Thank you for your understanding.
Jul 21, 09:29 UTC
Completed -
The scheduled maintenance has been completed.
Jul 24, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:30 UTC
Scheduled -
On 24th July at 10:30 AM (UTC), We will be doing NIC change in the Sydney vCenter server. During the maintenance window vCenter won't be accessible. We are considering a 3 to 4 hours of maintenance window. Although no customer outages are anticipated during this work period, all maintenance carries an element of risk
Jul 23, 09:45 UTC
Completed -
The scheduled maintenance has been completed.
Jul 24, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 21, 09:31 UTC
Scheduled -
Dear Users, Please note: The SRM US system will be unavailable for a bugfix release (6.4.7) on Thursday, July 24, 2025, from 03:00 AM to 5:00 AM (EST) (09:00 AM to 11:00 AM CEST) (approx. 1 hour downtime). Save all unsaved entries beforehand. Thank you for your understanding.
Jul 21, 09:27 UTC