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Scheduled Maintenance
Planned Maintenance: Temporary Unavailability of France Compliance Network (PRD Oct 14) Oct 14, 2026 21:00-23:00 UTC
Scheduled -
Dear eDocument Compliance user, please be advised of the following Sovos Maintenance:
As part of scheduled infrastructure maintenance, Sovos will carry out one planned operation that will impact IaaS/Trade integration services and access.
Wednesday, 14 October 2026 to Thursday, 15 October 2026
Estimated duration: 2 hours 21:00 to 23:00 UTC (2 hours)
Maintenance Timezones:
France: Wednesday, Oct 14, 11:00 PM to Thursday, Oct 15, 1:00 AM
Portugal: Wednesday, Oct 14, 10:00 PM to Thursday, Oct 15, 0:00 AM
Brazil / Chile: Wednesday, Oct 14, 6:00 PM to Wednesday, Oct 14, 8:00 PM
What to expect
The service will be fully unavailable during the maintenance window, for both outbound and inbound flows.
Outbound: No error message is displayed to users. Document processing is delayed while the maintenance runs. Documents sent during the window are processed once the maintenance is complete. If a document is not processed or returns a connection error, please resend it after the window.
Inbound: Sovos will not receive documents during the window. Senders, including those sending through Peppol, will receive an HTTP 503 status and will need to resend their documents after the window.
We recommend planning accordingly and avoiding critical operations during this maintenance window. If you expect documents from your trading partners during this time, please let them know they will need to resend after the window. No configuration change is required on your side. We will confirm when the maintenance is complete.
Oct 14, 2026 - 14:02 UTC
As part of scheduled infrastructure maintenance, Sovos will carry out one planned operation that will impact IaaS/Trade integration services and access.
Wednesday, 14 October 2026 to Thursday, 15 October 2026
Estimated duration: 2 hours 21:00 to 23:00 UTC (2 hours)
Maintenance Timezones:
France: Wednesday, Oct 14, 11:00 PM to Thursday, Oct 15, 1:00 AM
Portugal: Wednesday, Oct 14, 10:00 PM to Thursday, Oct 15, 0:00 AM
Brazil / Chile: Wednesday, Oct 14, 6:00 PM to Wednesday, Oct 14, 8:00 PM
What to expect
The service will be fully unavailable during the maintenance window, for both outbound and inbound flows.
Outbound: No error message is displayed to users. Document processing is delayed while the maintenance runs. Documents sent during the window are processed once the maintenance is complete. If a document is not processed or returns a connection error, please resend it after the window.
Inbound: Sovos will not receive documents during the window. Senders, including those sending through Peppol, will receive an HTTP 503 status and will need to resend their documents after the window.
We recommend planning accordingly and avoiding critical operations during this maintenance window. If you expect documents from your trading partners during this time, please let them know they will need to resend after the window. No configuration change is required on your side. We will confirm when the maintenance is complete.
Oct 14, 2026 - 14:02 UTC
SRM US NonProd: Bugfix to SRM 7.0.5 Nov 17, 2026 09:00-11:00 UTC
Dear Users,
Please be advised that the SRM system will be unavailable due to a bugfix release (7.0.5) on Tuesday, November 17, 2026, from 10:00 AM to 12:00 PM CET (4:00 AM to 6:00 AM EST). The downtime is expected to last approximately 2 hrs. . We kindly request that you save any unsaved entries prior to this maintenance window. Thank you for your understanding.
Please note: The non-prod release for this bugfix is currently planned for Tuesday, November 17, 2026, from 10:00 AM to 12:00 PM CET (4:00 AM to 6:00 AM EST)
Posted on Nov 12, 2026 - 08:28 UTC
Please be advised that the SRM system will be unavailable due to a bugfix release (7.0.5) on Tuesday, November 17, 2026, from 10:00 AM to 12:00 PM CET (4:00 AM to 6:00 AM EST). The downtime is expected to last approximately 2 hrs. . We kindly request that you save any unsaved entries prior to this maintenance window. Thank you for your understanding.
Please note: The non-prod release for this bugfix is currently planned for Tuesday, November 17, 2026, from 10:00 AM to 12:00 PM CET (4:00 AM to 6:00 AM EST)
Posted on Nov 12, 2026 - 08:28 UTC
Planned Peppol SML Maintenance Nov 17, 2026 09:00-13:00 UTC
Dear Customers and Partners,
OpenPeppol has announced a planned maintenance of the production Peppol SML (Service Metadata Locator). The purpose of the maintenance is to update operating systems and upgrade database versions.
Maintenance window
Date: Tuesday, 17 November 2026
Time: 10:00 – 14:00 CET
Environment: Production
Expected downtime: Sporadic, totalling a few minutes, of the SML Registration API (due to DNS switching between nodes)
Impact on Sovos Compliance Network
Company endpoints management – may be affected. During the brief moments in which the SML Registration API is unavailable, operations on company endpoints that require an SML update (registration, deregistration and migration) will return an error.
Document flows – not expected to be affected. The SML Lookup is expected to remain operational during the whole maintenance window, so sending and receiving documents over Peppol should continue as normal.
The impact is limited to company endpoints configured for the Peppol Network in France, Belgium, Germany, Sweden and Norway. Other Compliance Network services are not affected.
Recommended actions
No action is required for document exchange.
Company endpoints management – Where possible, avoid registering, deregistering or migrating company endpoints between 10:00 and 14:00 CET on 17 November, including operations scheduled for that day.
Retry – If you receive an error during the window, please retry the request after the maintenance is completed (or after a few minutes, as the downtime is expected to be brief and intermittent).
Status updates
You can follow the live service status on the OpenPeppol SML status page: https://openpeppol.atlassian.net/wiki/spaces/PTPUB/pages/5335384065/SML+T-SML+statuspage
If you notice unexpected behavior during or after the window, please contact our support team and include the company or endpoint identifier, the request, and timestamps so we can investigate quickly.
Thank you for your understanding.
Posted on Nov 09, 2026 - 11:34 UTC
OpenPeppol has announced a planned maintenance of the production Peppol SML (Service Metadata Locator). The purpose of the maintenance is to update operating systems and upgrade database versions.
Maintenance window
Date: Tuesday, 17 November 2026
Time: 10:00 – 14:00 CET
Environment: Production
Expected downtime: Sporadic, totalling a few minutes, of the SML Registration API (due to DNS switching between nodes)
Impact on Sovos Compliance Network
Company endpoints management – may be affected. During the brief moments in which the SML Registration API is unavailable, operations on company endpoints that require an SML update (registration, deregistration and migration) will return an error.
Document flows – not expected to be affected. The SML Lookup is expected to remain operational during the whole maintenance window, so sending and receiving documents over Peppol should continue as normal.
The impact is limited to company endpoints configured for the Peppol Network in France, Belgium, Germany, Sweden and Norway. Other Compliance Network services are not affected.
Recommended actions
No action is required for document exchange.
Company endpoints management – Where possible, avoid registering, deregistering or migrating company endpoints between 10:00 and 14:00 CET on 17 November, including operations scheduled for that day.
Retry – If you receive an error during the window, please retry the request after the maintenance is completed (or after a few minutes, as the downtime is expected to be brief and intermittent).
Status updates
You can follow the live service status on the OpenPeppol SML status page: https://openpeppol.atlassian.net/wiki/spaces/PTPUB/pages/5335384065/SML+T-SML+statuspage
If you notice unexpected behavior during or after the window, please contact our support team and include the company or endpoint identifier, the request, and timestamps so we can investigate quickly.
Thank you for your understanding.
Posted on Nov 09, 2026 - 11:34 UTC